9-1-1 Communications

The 9-1-1 Communications Center has enhanced 9-1-1 telephone technology, radio consoles, Geographical Information System (GIS), Division of Criminal Information (DCI) access through the NC SBI, medical dispatch protocol software and Computer-Aided Dispatch (CAD).  

All Fire Departments, EMS, Rescue, and law enforcement agencies in Randolph County use the NC VIPER (800 mhz) radio system.  Archdale Police Department utilizes the High Point Police Department’s 800 mhz radio system. 

The 9-1-1 Center is responsible for dispatching all public-safety agencies having jurisdiction in Randolph County except the Archdale Police Department.  9-1-1 calls for the Archdale Police Department are answered by Randolph County, and then transferred to the police department.