9-1-1 Communications

The 9-1-1 Communications Center has state-of-the-art enhanced 9-1-1 telephone technology, radio consoles, Geographical Information System (GIS), Division of Criminal Information (DCI) / NCIC access through the NC SBI, medical dispatch protocol software and Computer-Aided Dispatch (CAD).  

All Fire Departments, EMS, Rescue, and law enforcement agencies in Randolph County use the NC VIPER (800 mhz) radio system.  Archdale Police Department utilizes the High Point Police Department’s 800 mhz radio system. 

The 9-1-1 Communications Center is responsible for answering all calls made to 9-1-1 within Randolph County. It is responsible for dispatching all public-safety agencies having jurisdiction in Randolph County except the Archdale Police Department and the NC State Highway Patrol (SHP).  9-1-1 calls for the Archdale Police Department are answered by Randolph County, and then transferred to the police department.

Interested in becoming a 9-1-1 Telecommunicator?

Requirements to become a 9-1-1 Telecommunicator include:
> Minimum 18 years or older.
> High School diploma, GED, or equivalent.
> Clean criminal and driving record.
> Familiar with basic computer operations and ability to operate multiple software solutions simultaneously.
> Ability to effectively communicate in oral and electronic form.
> Ability to effectively communicate during stressful emergency situations and to provide verbal instruction.
> Strong ability to multi-task.
> Typing/keyboarding minimum 35 wpm (recommended). 
> Capable of making split-second decisions.
> Ability to easily understand and  follow operation guidelines, protocols, and regulations.
> Pass pre-employment skills testing, drug test, and background check.
> Obtain required state and national certifications within first year of employment (EMD, CPR, DCI, ICS, etc.).
> Safety-sensitive employee subject to random drug testing.