Emergency Services

Department Summary

The Emergency Services department is comprised of six main divisions: 

  • DEPARTMENT ADMINISTRATION
    • Chief's Office
    • Deputy Chief's Office
    • Medical Director's Office
    • Office Business Manager
    • Medical Records & Guest Services
  • 9-1-1 COMMUNICATIONS
  • EMERGENCY MANAGEMENT
    • Emergency Operations Center
  • EMERGENCY MEDICAL SERVICES (EMS)
    • Emergency Response
    • Education & Compliance
    • Morgue
  • FIRE MARSHAL'S OFFICE
    • Inspections
    • Investigations
    • Plans Review
    • Fire Safety Education & Prevention
  • TECHNICAL SERVICES 

The department is responsible for fire inspection and enforcement of the N.C. State Building Codes, and fire investigation to determine origin and cause; to answer and dispatch all emergency and non-emergency calls for assistance through 9-1-1 for all public safety agencies in the County; to respond to and provide appropriate pre-hospital medical care and transport.  Our prevention services include public education, mitigation measures through preplanning, and disaster planning. This department operates 24 hours per day. 

Emergency Services Goal

Protect our community by preventing and minimizing loss of life, pain and suffering, property loss, and environmental damage from fire, natural disasters, and medical emergencies by offering education, prevention, and emergency response. Promote a responsive public safety communications center with employees that are highly skilled in responding to the emergency needs of citizens and visitors.

REACT - Randolph Emergency Alert Communication Technology